PRIVACY POLICY

Last updated December 12, 2025

 

This privacy notice for Liaison Office of MIS Foundation Terre des Hommes (UIN - KOL008000056) 
Unit 711, Acropolis, 7th Floor, 1858/1 Rajdanga, Kolkata – 700107, India describes how and why we might collect, store, use, and/or share your information when you use our application, such as when you:

 

• Download and use our mobile application Robomitra

• Engage with us in other related ways, including any support or events

 

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our application. If you still have any questions or concerns, please contact us at ind.dpo@tdh.org

 

SUMMARY OF KEY POINTS

 

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

 

What personal information do we process? When you visit, use, or navigate our application, we may process personal information depending on how you interact with the application, the choices you make, and the content and features you use.

 

Do we process any sensitive personal information? We may process sensitive personal information when necessary, with your content or as otherwise permitted by applicable law.

 

Do we receive any Information from third parties? We may receive information from databases and through the AI-based chatbot.

 

How do we process your information? We process your information to provide, improve, and administer your health, knowledgeable content sharing with you. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

 

How do we keep your Information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber-criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

 

Want to learn more about what Liaison Office of MIS Foundation Terre des Hommes (UIN - KOL008000056) 
Unit 711, Acropolis, 7th Floor, 1858/1 Rajdanga, Kolkata – 700107 does with any information we collect?
Review the privacy notice in full.

 

 

1.              WHAT INFORMATION DO WE COLLECT?

 

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the app, express an interest in obtaining information about us or our activities, when you participate in activities on the app, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information we collect depends on how you interact with the app, the choices you make, and the activities and features you use. We collect the following types of personal information when you provide them to us

●        Liaison Office of MIS Foundation Terre des Hommes (UIN - KOL008000056) 
Unit 711, Acropolis, 7th Floor, 1858/1 Rajdanga, Kolkata – 700107

●        usernames

●        Passwords

●        Age group

●        State

●        District

 

Sensitive Information. If you wish to change our access or permissions, you may do so in your device's settings, when necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

●        Health data (menstrual health, mental health)

●        mental health - Emotional or behavioral indicators captured voluntarily during usage

●        Chatbot Conversation

 

Application Data. If you use our application, we also may collect the following information if you choose to provide us with access or permission:

 

Geo-location Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device settings.

 

• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s storage, and other features. If you wish to change our access or permissions, you may do so in your device settings.

 

• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile camera, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our application(s) you accessed.

 

• Push Notifications.

We may send push notifications to provide important updates, reminders, or safety-related information.
Since Robomitra is used by children, push notifications are strictly limited to essential and non-promotional purposes. Push notifications are optional and are enabled only after obtaining the child’s consent, and users and parents can withdraw consent for notifications at any time by:

1.     Using the in-app notification settings, and/or

2.     Turning off notifications in the mobile device settings.

We do not use push notifications for behavioral tracking, advertising, or engagement manipulation.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytic and reporting purposes.

All personal information that you provide us with must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

Information automatically collected

 

In Short: Some information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our app.

 

We automatically collect certain information when you visit, use, or navigate the app. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytic and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies.

 

The information we collect includes:

 

●        Device Date. We collect device data such as information about your phone you use to access the app. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile camera, operating system, and system configuration information.

●        Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the app. For example, we may use GPS and other technologies to collect Geo-location data that tells us your document location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the features (Support Services).

 

2.              HOW DO WE PROCESS YOUR INFORMATION?

 

In Short: We process your information to provide, improve, and administer your health, based on sharing knowledgeable content with you.

 

We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you Interact with our application, including:

 

●        To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

 

●        To deliver and facilitate delivery of content to the user. We may process your information to provide you with the user’s input in Period Tracker & Mood Tracker.

 

●        To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Support Services.

 

 

3.              DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

In Short: We may use cookies and other tracking technologies to collect and store your Information.

 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

 

4.              HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

 

We retain different categories of data for different periods, based on legal requirements, user safety, operational needs, and the nature of the data. Personal information is deleted or anonymized once the retention period ends, unless continued storage is legally required.

If immediate deletion is not technically possible (for example, because the data exists in secure backup archives), the data will be isolated from further processing until deletion becomes possible.

 

Category of Data

Retention Period

Purpose / Notes

Chatbot Conversation Data

1 month

Stored briefly to improve responses, ensure safety, and support debugging. Automatically deleted afterwards.

Period Tracker / Sleep Tracker / Mood Tracker / Journal Entries

3 months

Retained only to support user wellbeing features. Deleted automatically after 3 months of inactivity.

Firebase Analytics Data

14 months

Firebase Analytics automatically retains event-level data for 14 months. Used strictly for aggregated app analytics.

Account Information (username, age group, profile data)

Until the user or parent deletes the account

Deleted immediately upon account deletion request.

Sensitive Personal Data (health and wellbeing data)

3 months after last activity, unless consent is withdrawn earlier

Retained for minimal time due to sensitivity. Fully deleted upon withdrawal of consent.

Device & Technical Logs

Up to 90 days

Required for security, fraud detection, and complying with CERT-In norms.

Backup Archives

Retained per secure backup cycle (typically 30–90 days)

Not used for active processing; automatically purged as backups expire.

 

 

5.              HOW DO WE KEEP YOUR INFORMATION SAFE?

 

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your Information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

 

Category

Examples

Collected

A. Identifiers

Contact details - Liaison Office of MIS Foundation Terre des Hommes (UIN - KOL008000056)  

Unit 711, Acropolis, 7th Floor, 1858/1 Rajdanga, Kolkata – 700107, India

NO

B. Personal information

  Age group (10-24 years)

YES

 C. Protected classification characteristics under Applicable Law

Gender and date of birth

NO

D. Commercial information

Transaction information purchase history financial details and payment information

NO

E. Biometric information

Fingerprints and voiceprint

NO

F. Internet or other similar network activity

Browsing history search history on behavior interest data. and interactions with our and other websites applications systems and advertisements

NO

G. Geo-location data

Device location

YES

H. Audio, electronic visual thermal factory or similar information

images and audio video or call recordings created in connection with our business ACTIVITIES

NO

I. Professional or employment-related information

Business contact details in order to provide you our Services at business level or job 175g work history and professional qualifications if you apply for job with us

NO

J. Education Information

Student records and directory information

NO

K. Inferences drawn from other personal information

inferences drawn from any of the collected personal information listed above to create profile or summary about for example an individual’s preferences and characteristics

YES

L. Sensitive Personal Information

collect and process certain categories of sensitive personal data only with explicit consent. This includes menstrual health data, mental health and location data (district only, not precise address)

YES

 

 

How do we use and share your personal Information?

We use your personal information only for purposes that are clearly explained, lawful, and necessary for the functioning of the Robomitra application. These purposes include:

1.     Providing Core App Features

a.      Enabling the use of wellbeing tools such as the menstrual data, mood data, mental data, and journal.

b.     Delivering personalized educational and health-related content.

2.     Supporting Children and Ensuring Safety

a.      Showing location-based support services.

b.     Offering guidance and wellbeing resources.

c.      Ensuring child-appropriate features and protections.

3.     Account Creation and Management

a.      Allowing users to register, authenticate, and maintain their accounts.

b.     Managing consent for all users, including under 18.

4.     App Improvement and Analytics

a.      Improving user experience, fixing errors, and optimizing performance.

b.     Generating aggregate and anonymous analytics using Firebase Analytics, which retains data for 14 months.

5.     Security, Fraud Prevention, and Compliance

a.      Protecting users against unauthorized access.

b.     Ensuring system integrity, detecting misuse, and complying with legal requirements.

You may contact us by referring to the contact details at the bottom of this document.

We will be taking your input to act as a consultant by sharing the notifications and sources of information to help the user with their current state of mental health/physical health.

 

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information

Liaison Office of MIS FOUNDATION TERRE DES HOMES (UIN - KOL008000056) has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Liaison Office of MIS FOUNDATION TERRE DES HOMES (UIN - KOL008000056) will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

 

Your rights with respect to your personal data

 

Right to be informed

 

Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information

⚫ the categories of personal information that we collect

⚫ the purposes for which the collected personal information is used

⚫ whether we sell or share personal information to third parties:

⚫ the categories of personal information that we sold, shared, or disclosed for a business purpose;

the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose:

⚫the business or commercial purpose for collecting, selling, or sharing personal information; and

the specific pieces of personal information we collected about you.

 

 

Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

 

To exercise your right to limit use and disclosure of sensitive personal information, please email ind.dpo@tdh.org or submit a data subject access request.

 

To exercise these rights, you can contact us by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

 

6.              DO WE MAKE UPDATES TO THIS NOTICE?

 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

7. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at ind.dpo@tdh.org or contact us by post at:

Liaison Office of MIS FOUNDATION TERRE DES HOMES (UIN - KOL008000056)
 Unit 711, Acropolis, 7th Floor, 1858/1 Rajdanga, Kolkata 700107

T: +91 33 40081012

 

8. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request to ind.dpo@tdh.org  email address managed by india office.